Policies

Privacy

We understand the importance of keeping our customers' personal and payment information private and secure. We promise to never share or sell your personal information; it is strictly used by Ellis & Grey to operate our business and process payments.

 

Returns

Ellis & Grey is pleased to offer Always Free Returns on all U.S. orders (excluding final sale items and APO/FPO/International addresses). Just email us to receive a return label for a full refund within 30 days of order delivery and store credit thereafter. Items must be returned in their original packaging, without wear or damage, along with a printed copy of your email receipt. Returns will be processed 10-14 days after receiving them. Refunds are issued to the original form of payment and usually take 3-5 business days to show. 

We will accept returns without a prepaid label however we are unable to refund for any shipping paid by the customer. If the prepaid label has insufficient funds please let us know before shipping.